• Tel.: +1 (905) 728.6962
  • Toll Free: +1 (800) 298.6437

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Support Programs

Fortus

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Ask an Expert

When it comes to 3D printing we've got the experience and know-how to help you get the most out of this cutting-edge technology.

We've provided some questions you may have on the right to guide you in getting the answers you seek.

We've got answers Fill out the brief form on the right and we'll get back to you within 48 hours or call us at
(905) 728-6962 or
1-800-298-6437.

Questions you may want answered

  • What is 3D printing?
  • Which 3D Printer is right for me?
  • Additve Manufacturing Applications, how can I benefit?
  • Which 3D printing process is right for me?
  • What are Rapid Prototyping Services?
  • What design services does Cimetrix provide?
  • How can my company optimize our production workflow?

Ask a Cimetrix Solutions expert





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Fortus 3D Production Systems Support Programs




Fortus Models Supported:

200mc | 250mc | 360mc | 380mc | 400mc | 450mc | 900mc

 

Full Care Plus

  • 1-800 technical phone support
  • all service/repair parts (excluding consumables)
  • unlimited emergency service visits
  • preventive maintenance program
  • software maintenance releases
  • backup parts building*
  • hardware updates (excluding upgrades)
  • unlimited new user training at Cimetrix location
  • 48 hour on-site response after diagnosing problem
  • * see actual contracts for details

Full Care

  • 1-800 technical phone support
  • all service/repair parts (excluding consumables)
  • on-site emergency service visits
  • preventive maintenance program
  • software maintenance releases
  • hardware updates (excluding upgrades)
  • unlimited new user training at Cimetrix location
  • 72 hour on-site response after diagnosing problem
  • * see actual contracts for details

Tech Line

  • 1-800 technical phone support
  • software maintenance releases
  • * see actual contracts for details

* If Back up Parts Building is part of your CIMcare package, Cimetrix will provide part building services for  if your system if it is determined that your system will be down for more than 48 hours after diagnosing problem. The only fee for these services will be thee cost of the material and shipping.

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