• Tel.: +1 (905) 728.6962
  • Toll Free: +1 (800) 298.6437

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Help & Customer Support

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Ask an Expert

When it comes to 3D printing we've got the experience and know-how to help you get the most out of this cutting-edge technology.

We've provided some questions you may have on the right to guide you in getting the answers you seek.

We've got answers Fill out the brief form on the right and we'll get back to you within 48 hours or call us at
(905) 728-6962 or
1-800-298-6437.

Questions you may want answered

  • What is 3D printing?
  • Which 3D Printer is right for me?
  • Additve Manufacturing Applications, how can I benefit?
  • Which 3D printing process is right for me?
  • What are Rapid Prototyping Services?
  • What design services does Cimetrix provide?
  • How can my company optimize our production workflow?

Ask a Cimetrix Solutions expert





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Help & Customer Support

Please have the following available when contacting customer support:

  • System Model - System Serial Number
  • Controller and Workstation software build numbers
  • Detailed description of the problem you are experiencing
  • Try to be at the machine for troubleshooting, if possible

If contact customer support via Email, please provide:

  • System Model - System Serial Number
  • Your Name - Your Telephone Number
  • Controller and Workstation software build numbers
  • Detailed description of the problem you are experiencing

For Advanced Troubleshooting (Provide by Email):

  • System CFG file - STL and/or CMB files
  • Detailed photographs showing the issue

Telephone Support:
(0800- 1700 Eastern Standard Time)
1-800-298-6437
1-905-728-6962
Fax
905-728-6780

Request Support On-Line

Consumable Orders:

1-800-298-6437
Submit supply/consumable questions online

 

 

 

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